Refund policy

Please contact customer service for a return label.
Place it on the sealed package and send it back to us.

Your refund will be credited to the original purchaser´s credit card.  If all items in an order are returned, a refund will also include shipping costs. When you return fewer items than the entire order, you only get a refund for the item/items you are returning.
Please note that a time frame of a few days can pass between the receipt of your returned item(s) and the return/refund process.
The refund time frame depends on the credit card used. In case the recipient of the product does not correspond with the buyer of the product, credit will be refunded to the original buyer and credit card holder. We can only refund purchases to the same means of payment, and same account, that was used when the order was placed. Refunds are made in the same currency as the purchase.
In cases where a returned item/order was purchased by gift certificate, a new gift certificate will be issued.

Items must be returned to us in perfect condition. Make sure all products are exactly as you received them, with tags and seal still attached. We ask that items are returned through our return service to ensure that they are protected and insured during transit. You may return the goods by any means of secure transport. Please note that if you choose to return in any other way than our return service, the insurance responsibility during transit is placed with you.
Please send the package to:

Hovedgaden 66
3220 Tisvilde